Contact information
Whether you have a question about your order, delivery, payment, returns, products, or anything else, our customer support team is happy to assist you.
We proudly serve customers across the United Arab Emirates 🇦🇪 and Kingdom of Saudi Arabia 🇸🇦.
Customer Support
Email: support@starsouk.com
WhatsApp: +971 54 385 1679
Phone: +971 54 385 1679
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM GST
For customers in Saudi Arabia, you may contact us through WhatsApp or email using the details above.
We aim to respond to customer inquiries within 24 hours during our customer service hours.
Order Support
For questions regarding an existing order, please include your Order number, Full name, Mobile number used at checkout and Details of your inquiry.
Providing your order number will help us respond to your request more quickly.
Business Information
Store Name: Star Souk
Business Address: Warehouse No. 4, Al Mustaqbal Street, Business Bay, Dubai, United Arab Emirates
Contact Form
You can also contact us directly through the contact form on this page.
Please provide Name, Email Address, Mobile Number, Order Number (if applicable), Message.
Our support team will review your request and respond as soon as reasonably possible.
Complaints & Customer Support
We take customer complaints and concerns seriously.
If you have an issue with your order, product, delivery, payment, return, refund, or customer service experience, please contact us using the details above.
We will make reasonable efforts to review and resolve complaints promptly and fairly.
Important Information
The information provided on this page is intended to make it easy for customers to identify and contact our business.
We will not ask customers to make payments to personal bank accounts. Any payment instructions provided by us will use the official payment methods displayed on our website or otherwise communicated through our official customer service channels.
We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable data-protection requirements.
